Our Team

About George

George has a simple philosophy in life: Choose your attitude! Anyone who has ever dealt or liaised with George, whether in person or over the phone, instantly recognises the warm glow and ever-present smile he brings to any professional or social situation. George is the founder and Director of Industry Training Consultants and the founder of its sister company, AgentSafe for Real Estate, which provides a SaaS business service and product called AgentSafe. AgentSafe supports property professionals by addressing property safety compliance, work health and safety, and the upcoming Anti-Money Laundering and Counter-Terrorism Financing requirements, which come into effect on 1 July 2026.

George believes the only way we develop ourselves is through adopting a positive attitude towards continuous learning. He encourages others to learn something new every day, fostering continuous improvement and greater success.

George is a Licensed Real Estate Agent with over 20 years of volunteer experience and more than 20 years of private education experience. He is an avid industry observer, drawing upon his expertise in course development, and is often seen working closely with both consumers and property agents to improve knowledge, skills, and practice across the marketplace.

Education

Bachelor's Degree, Vocational Education and Training
Certificate IV in Training and Assessment
Certificate IV in Property Services Real Estate 
Certificate IV in Real Estate Practice
Certificate IV in Leadership and Management
OHS Consultation Course NSW

Skills

Mentoring/Workplace Personal Development Strategies
Small Business Finance
Human Resource Management
Apply digital solutions to work processes
Cyber security threat assessments
Build client relationships and business networks
Identify risk and apply risk management processes
Develop teams and individuals
 

You can contact George on 0416 297 197 or email [email protected]

About Caroline

Assisting the Director and Senior Strata Manager in generating new business in both listing and sales and property management, Business Development Manager Caroline Lackner is an invaluable part of the team for over 10 years. A Licensed Real Estate Agent and a widely qualified professional, Caroline has a Certificate IV in Financial Services and a Diploma in Project Management and Business Management to her name. Caroline has spent seven years working in retail banking, including as a bank manager, and 3 years working in property management on behalf of the Department of Immigration, acquiring stock and property styling. Caroline also worked as a case manager for Migrant and Refugee Settlement Services on behalf of the Department of Immigration, often working closely with the chief executive officer (CEO) and was an events co-ordinator with Migrant and Refugee Settlement Services for Kate Lundy's portfolio when called to cater for functions at Parliament House. Caroline takes great pride in getting people from where they are to where they want to be, both financially and emotionally, helping them gain the confidence to achieve their unique property goals. She is not your conventional thinker, but instead likes to find the best way to make things happen and get the desired results by thinking outside the square where necessary. No matter what it takes, Caroline does everything possible to exceed client's expectations and keep them updated every step of the way.

Education

Licensed Real Estate Agent
Certificate IV in Financial Services
Diploma in Project Management
Diploma in Business Management

Skills and Expertise

Professional Skills

Public Speaking & Presentation Skills
Risk & Fraud Management
Closing Techniques for Listing Presentations
Tribunals & Conflict Resolution
Marketing & Communication Strategy
Case Management – Housing NSW
Building Management
Residential & Commercial Property Management

Technical Proficiency

Property & Trust Accounting Software: AgentSafe, Property Me, Property Tree, Real Pro, REMS, Rapid Audit
CRM & Marketing Tools: Box-N-Dice CRM, Bricks & Agent
Strata & Compliance Management: Strata Master, CoreLogic, REINSW Live Forms
Collaboration & Productivity: Microsoft Excel, SharePoint, Clarity

You can contact Caroline on 0400 494 639 or email [email protected]

About Iolanda

Having been in the real estate industry for over 30 years and running her own successful business for 18 years, Iolanda now offers her real estate consultancy service to assist other real estate agencies through the ever-changing ways in the industry.

Holding the team's hand when required and giving them support, particularly around their property management departments.

Education 

Diploma in business - Real Estate Management
Class 1 Agent - Sales or Leasing 

Skills

Manage operational finances in the property industry
Manage compliance in the property industry
Establish and monitor property industry trust account management practices
Manage people performance
Manage employee relations
Coordinate remuneration and employee benefits
Manage business operational plans
Manage a safe workplace in the property industry
Develop a strategic business plan in the property industry
Provide leadership across the organisation

You can contact Iolanda on 0400 494 639 or email [email protected]