CPD Correspondence Topics

Topic 1

Understanding Your Privacy Obligations

This course has been designed to provide property agents with the training needed to meet their obligations under federal privacy legislation. In this course, you will learn how to collect, use, store and disclose personal information in accordance with the Commonwealth Privacy Act 1988 - including a summary of the National Privacy Principles.

To successfully attain 12 CPD points over the 4 nominal hours of this course, you will be required to complete a range of assessment tasks linked to a unit of competency from a nationally endorsed training package.

NOTE: For students undertaking this course face to face, there are timely updates on legislative changes in the NSW property sector.
 

Topic 2

Discrimination Law and Consumer Matters

This course provides an insight into the likely presence of discrimination in the property services industry. An overview of the Australian Anti-Discrimination Laws and the statutory authorities that are responsible for administering them.

To successfully attain 12 CPD points over the 4 nominal hours of this course, you will be required to complete a range of assessment tasks linked to a unit of competency from a nationally endorsed training package.

NOTE: For students undertaking this course face to face, there are timely updates on legislative changes in the NSW property sector.
 

Topic 3

Social Media and Business Communication

This course focuses in-depth on social media legal risk and the opportunities that social media introduces to an organisation.

The course also explores best practice approach for using social media in the workplace and how to avoid making social media mistakes that give you a negative reputation online.

To successfully attain 12 CPD points over 4 nominal hours, you will be required to complete a range of assessment tasks linked to a unit of competency.

Industry Training Consultants will also provide updates on legislative changes in the NSW property sector.
 

Topic 4

Consumer Law for Property Agents

This course has been designed to provide legally compliant training to property agents in relation to consumer law.

In this course you’ll learn about the responsible application of consumer law in connection with business and property related activities. You will discover what your legal obligations are regarding the promotion and provision of goods and services, and explore what the consequences of a breach of this law might be.

To successfully attain 12 CPD points over 4 nominal hours, you will be required to complete a range of assessment tasks linked to a unit of competency.

Industry Training Consultants will also provide updates on legislative changes in the NSW property sector.
 

Topic 5

Risk Investigation and Compliance Control

This course aims to provide property agents and their employees a way to better understand compliance and enforcement - along with the principles adopted by NSW Fair Trading in achieving compliance within the property industry.

The course also outlines how the regulator prioritises and responds to consumer complaints and other evidence of consumer detriment, as well as their approach to proactive compliance strategies. Furthermore, agents can expect to learn about the ethical, procedural and statutory basis for investigations within the property industry.

To successfully attain 12 CPD points over 4 nominal hours, you will be required to complete a range of assessment tasks linked to a unit of competency.
 

Topic 6

How to control risk to health and safety in the property industry

This course aims to introduce you to the important role played by a property practitioner across a broad spectrum of work. It is a must in addressing personal health and safety, as well as impacting health and safety issues on clients, customers and other staff.

The course also introduces you to the new approved code of practice under section 274 of the Work Health and Safety Act (the WHS Act) and is critically important to the role of managing work and health and safety risks of premises and estates.

The WHS Act and Regulations require persons who have a duty to ensure health and safety to ‘manage risks' by eliminating health and safety risks so far as is reasonably practicable. The course will cover the trade related issues and the risk management approach used, to give delegates the confidence they need in tackling safety, theft and security issues quickly, efficiently and economically.

To successfully attain 12 CPD points over 4 nominal hours, you will be required to complete a range of assessment tasks linked to a unit of competency.
 

Topic 7

Coordinate Implementation of Customer Service Strategies

Customer service is about communication and the way we interact. Every time we interact with a customer we are in the process of building a relationship. Although this is not a one way street, it is the responsibility of customer service personnel to ensure that the relationship is positive and meaningful and that the customer's needs are met. This involves a number of significant qualities including intuition, empathy, self-confidence and the ability to listen to the customer and really hear what is being said.

This topic will provide an insight on how to properly implement and design customer service procedures and call center practices, which are critical to ensuring a positive interaction with customers and compliance with consumer protection laws.

Policies dictating agent behaviour are often created with the best of intentions, such as increasing revenue, maximizing compensation for agents, and responding to consumer needs. However, if compliance with company procedures and relevant laws is not a central goal, even the best of intentions can result in unforeseen and problematic consequences, with a particular emphasis on striking a balance between increasing revenue, maintaining a satisfied customer base and achieving legal compliance.

Industry Training Consultants has tailored this course separate to both property management and sales.

To successfully attain 12 CPD points over 4 nominal hours, you will be required to complete a range of assessment tasks linked to a unit of competency.
 

Topic 8

Explaining Agency Agreements and Avoiding Misrepresentation

One of the most common mistakes that property agents make is incorrectly filling out their agency agreements, following the wrong procedures to have them signed or not having an agency agreement at all. Under the PSBA Act 2002 a written agency agreement must be prepared for all services to be performed by an agent for a client (principal), unless the services relate only to livestock

It is important to ensure the agreement is prepared, signed and served correctly – or you may lose your entitlement to be paid a fee and recoup expenses.

This topic will prepare and prevent you exposing yourself to risk, expenses and potential claims for no reward at all, as a result of unwittingly entering into an unwritten agency agreement or filling out an agency agreement incorrectly.

The topic also provides a synopsis on ‘how to avoid misrepresentation. The Competition and Consumer Act 2010 prohibits business from engaging in behaviour which actually misleads or deceives, or is likely to mislead or deceive.

To successfully attain 12 CPD points over 4 nominal hours, you will be required to complete a range of assessment tasks linked to a unit of competency.
 

Topic 9

Ethics & Professional Responsibility

This topic gives an insight into the ethical and professional conduct standards that go with the legal responsibilities required within the property industry, very much centred around disclosure, bribes, political donations, kickbacks & human behaviour. We emphasise best practice using case study examples, identifying what is legal, what is ethical, while raising awareness to poor ethical behaviour and the likely outcomes which come from this.

Industry Training Consultants has tailored this course separate to both property management, sales and strata.

To successfully attain 12 CPD points over 4 nominal hours, you will be required to complete a range of assessment tasks linked to a unit of competency.
 

PREMIUM COURSE IN SYDNEY - SOCIAL MEDIA AND BUSINESS COMMUNICATION (NOT AVAILABLE BY CORRESPONDENCE)

Master the art and science of social media and learn how to raise your brand and profile in the industry using the various social media tools and techniques on offer.

In this course, we explore the many opportunities that social media can present to your organisation.

We show you best practice approaches for using social media in the workplace and how to keep your audience engaged for longer. You will learn about social media legal risk and how to avoid making mistakes that may give you a negative reputation online. The stigma of social media being a fad is long gone and many businesses and organisations use social media today as a legitimate business tool to attract customers.

As an additional bonus, you can also earn 12 CPD points by completing this course. The training has an assessed learning outcome linked to CPP07 Property Services Training Package and meets industry requirements in accordance with the Director General Guidelines for “Continuing Professional Development”. Upon successful completion of this course, students will be issued a statement of attainment for the unit BSBREL402 Build client relationships and business networks.