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We provide training and consultation about the changing nature of the real estate industry.

We assist in the design, development and implementation of compliance systems.

To discuss your requirements please call us on 02 4943 6110.

Policy & Procedure Manual

The Policy and Procedure Manual  is designed to address compliance issues, fulfil legislative responsibilities in supervision of staff and delivering staff inductions. 

Under the Property Stock and Business Agents Regulation 2014, an agent who is the licensee-in-charge at a place of business must take reasonable steps to ensure other licensees or registered persons employed in the business conducted there comply with the Act and regulations under the Act.

The manual supplements your Operations Manual and Employee Handbook – which would make reference to the Policy and Procedure Manual for complying with the Property, Stock and Business Agents Act 2002, the Competition and Consumer Act 2010 , the Residential Tenancies Act 2010 and if applicable, the Retail Leases Act 1994.

The manual is sold in Hard Copy, but all the forms are accessible on one CD-ROM.


To keep information in the Policy & Procedure Manual current and relevant, we suggest that people subscribe to the Property industry news at NSWFairTrading and ADL Forms.

The application form for ADL forms is located on their website.

For updates which relate to Retail Tenancy please go to this page.

"Self-paced" Commercial Property Training Pack”

The pack includes the following items;

  • A simple guide on fundamentals of Commercial Selling/Leasing and Investing
  • Sample agreements for Commercial Selling / Leasing / Retail Lease and Management with prescribed terms
  • Information about the Retail Tenancy Unit
  • Disclosure forms, Retail Tenancy Guides and other fact sheets.
  • Work, health and safety responsibilities for commercial property managers and CBD requirements
  • Website Information 

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