Tenancy Management in Community Housing

IMPORTANT MESSAGE: Coronavirus (COVID-19) - Compliance Arrangements

UPDATE: 13/04/2020


We are finding some of the software-based conference solutions to be inappropriate for competency-based training and have now decided to resume face to face delivery.

The Department of Education, Skills and Employment have advised that classes should continue as usual, unless the Department of Health or Chief Medical Officer advises otherwise.

To prevent the risk of infection of the Coronavirus (COVID - 19) - Industry Training Consultants have reacted to the practise of social distancing, by making adjustments to the classroom to create more space between people and their desks.

Industry Training Consultants will work with the venue conference centres to increase the cleaning of the classroom, toilets, common areas, door handles and equipment.

We advise that any student who is unwell, or who is required to self-isolate should not attend these courses.

Any course you choose to undertake, should be online or by correspondence.

Industry Training Consultants with the support of Community Housing Providers has developed a non-accredited course for tenancy managers working in the community housing sector.

What you'll learn

  • Completing the Tenancy Management in Community Housing course ensures you have the knowledge and skills required to manage tenants in community housing properties.
  • Gain a comprehensive understanding of the residential tenancies act applicable to property professionals.
  • ​Acquire a thorough understanding of the tenancy application process – including strategies for collection of rental arrears to minimise risk.
  • ​Complete tenancy documentation in line with agency practice and legislative requirements.
  • Develop the skills needed to manage and resolve conflicts with difficult tenants.

The Tenancy Management in Community Housing course is designed to equip you with everything you need - to achieve a higher level of proficiency in tenancy management.

Method of Delivery

Classroom – Face to face


9am – 12:30pm

Note: From 12:00pm to 12:30pm a product demonstration will be shown on how the AgentSafe Cloud Management System works.


At community housing centres throughout the hunter region and surrounding areas.



Language, Literacy and Numeracy

There are no formal educational requirements for entry into this course however, Industry Training Consultants have provisions in place in accordance with The Standards for Registered Training Organisations for assessing Language, Literacy and Numeracy competence. Once an application has been assessed, a decision is made as to whether you need to undertake a Language, Literacy and Numeracy assessment.

All work is marked off by one of Industry Training Consultants accredited trainers.

How to enrol

You can enrol via our COURSE DATES page and by completing the COURSE ENROLMENT FORM.


Please Note: This course is not accredited. It was developed to eliminate a learning gap within the Community Housing Sector.