The Policy and Procedure Manual is designed to address compliance issues, fulfil legislative responsibilities in supervision of staff and delivering staff inductions.
Under the Property Stock and Business Agents Regulation 2014, an agent who is the licensee-in-charge at a place of business must take reasonable steps to ensure other licensees or registered persons employed in the business conducted there comply with the Act and regulations under the Act.
The manual supplements your Operations Manual and Employee Handbook – which would make reference to the Policy and Procedure Manual for complying with the Property, Stock and Business Agents Act 2002, the Competition and Consumer Act 2010 , the Residential Tenancies Act 2010 and if applicable, the Retail Leases Act 1994.
The manual is sold in Hard Copy, but all the forms are accessible on one CD-ROM.
To keep information in the Policy & Procedure Manual current and relevant, we suggest that people subscribe to the Property industry news at NSWFairTrading and ADL Forms.
The application form for ADL forms is located on their website.
For updates which relate to Retail Tenancy please go to this page.